Why Do You Need a “Chief of Staff?”

“I’ve gotta keep the knucklehead stuff off of his desk, and this is worse. This is actual hot-button knucklehead. This could be a thing.”
John Spencer as Leo McGarry
“The West Wing”

Sometimes starting out at a new leadership position can feel like this!
(Image courtesy U.S. Government archives)

Congratulations! You’re now a CEO. The leader of an organization. (Large or small, nonprofit or for profit. It doesn’t matter)

But your time seems to be taken up with decisions that aren’t worth your time. Your calendar is full of meeting with department heads, other executives, maybe the media, and community leaders, but by 9:30 or 10 a.m. it’s been blown to hell with “crises” and problems that other C-Suite or director level positions can’t handle, or people who demand to speak to you “right now.”  It’s the classic argument of what’s “important” to you as a leader, and what’s “urgent,” jumping up and down demanding attention.
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